About the Role :
As a Senior Manager at Nestlay Hotels, you will play a central role in leading cross-functional teams, optimizing operational performance, and executing strategic initiatives that contribute directly to the company’s growth and guest satisfaction.
This role demands strong leadership, structured thinking, and the ability to balance day-to-day operations with long-term business goals. You will work closely with both the corporate and on-ground teams to ensure consistency, efficiency, and excellence across all our properties.
We’re looking for a dynamic individual who can take ownership, drive results, and inspire teams—someone who is proactive, people-oriented, and committed to upholding the values that define the Nestlay experience.
Responsibilities:
- Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Inspect facilities regularly and enforce strict compliance with health and safety standards
Requirements and skills:
- Proven experience as Hotel Manager or relevant role
- Fluency in English
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to details .